Refund policy

Once the visa or travel document request has been accepted, you will receive an email formalizing the contract, which will thus become a valid, valid and binding legal transaction between the parties, so that we, as a company, become your supplier and you, our customer.

In case of visa refusal by government authorities, you will receive from us a full refund of the fees paid to the government, you will never receive a payment corresponding to our management and processing fees, remaining excluded from any other refund request.

If you need a return of an order that has already been accepted and processed, please contact us at so that we can examine your case and the possible return of your payment.

The estimated response time for your request will be a maximum of 72 hours.

We inform you that due to the urgent and personalized nature of the requests, our company will begin to process and manage your order within a maximum of 24 hours. The applicant expressly accepts and authorizes his order which, being personalized and urgent, cannot benefit from any type of withdrawal or cancellation period.

Chapter 3, Article 16 C. DIRECTIVE 2011/83 / EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL for consumer rights